Archive for 2 August , 2007
How did this come about? It would seem that it was as a result of the concept of its all easy with some software products that came to market. You didn’t need all that much skill to install and operate them, they probably in reality needed far more skills than the vendor felt appropriate to say. However in the interests of good marketing they found that it was possible to sell their wares to unsuspecting middle managers who now had IT budgets and had no idea of technology , we are talking about the time of decentralizing IT distributed processing and the end of the central processing and centralized IT. Now when these unsuspecting managers bought these systems they then employed people that had none of those disciplines, which wasn’t their own fault just no one taught them. Many because they had an interest in PC’s however had no formal education in computing just didn’t know any better and and no idea where to find help. They went off and got vendor training in some cases in many it was just a thing they learned as they went. If that person had the interest to better themselves holistically then they might just have stumbled upon some of these requirements. Many were too busy just trying to get their heads around the product and that sort of thing such as management was the farthest from their minds. As these organisations grew so did their problems due to the fact that they had no one that really knew how to manage this, it just all sort of fell together. Parts of the UK government realised this and started to do something about it and along came ITIL.
Why did we lose what we knew in the first place, Information Technology is after all an engineering discipline so why did it take this long for people to realise you need some engineering discipline to mange it properly.
I don’t think these products/ideas are a waste, I do see it as ironic that in our haste to save a buck and shake off the shackles of centralised IT, the baby was thrown out with the bath water, leaving us with the mess that ITIL and others help to resolve.
So look at ITIL and other like ideas as the common-sense approach and use that thinking in how you implement them, you might find you can do it without a consultant, on the other hand we got into this mess, so I will leave it up to you
See ya round
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